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Web maintenance and support

A site followed, corrected and accompanied over time

Entrust your small updates and regular corrections to someone who knows your site, with a monthly volume and a first response time announced.

Monthly packageFrom €59/month3 simple requests
ceiling of 1 hour
Choose my level of monitoringCompare packages
Requests sent at any timeProcessing on working daysClear monthly scope
Clear monitoring of requests
Active tracking
T
Edit textMain service page
Finished
▧
Replace an imageReception section
In progress
↗
Fix a linkSite navigation
Planned
Monthly volume trackedRequests and times used depending on the package
3 / 8
✓ Deadline announcedDepending on the formula chosen
Useful daily monitoring

Your site continues to evolve after it goes live

Packages cover small, regular interventions that avoid accumulating obsolete text, old images or pending corrections.

Texts and content

Modification of a text, a price or information already present on the site.

Existing images

Replacement of a visual provided in an already constructed section or sheet.

Light corrections

Fixed a link, view, or detail that does not require specific development.

Mobile adjustments

Small fixes to mobile rendering when they remain within the existing theme.

Identified interlocutor

Requests are centralized and processed according to the chosen level of service.

Scope tracked

The number of requests and monthly time are regulated to avoid unpleasant surprises.

An unambiguous definition

What's a simple request?

Common rule

An isolated action of approximately 20 minutes

It uses content and features already available, without long research, specific development or complete reconstruction of a page.

Two ceilings govern each packageThe number of requests and the monthly time available. The intervention remains within the double limit announced.
✓Edit textReplace or correct content already provided.
✓Change an imageIntegrate a new visual already prepared.
✓Fix a linkRepair an existing redirect or button.
✓Adjust a detailSmall visual correction in the existing theme.
Unused requests are not postponed until the following month. A longer intervention can be grouped, planned or offered on estimate before its start.
Monthly plans

Choose the level of tracking suited to your site

Each formula specifies the number of requests, the maximum monthly time and the first response time during working days.

Essential

Light tracking

59 € /month
First response within 48 to 72 working hours
3 requests1 hour maximum

To group together a few small corrections each month.

  • Simple requests
  • Text updates
  • Image replacement provided
  • Minor fixes
  • Tracking the volume used
Choose Essential
The most chosenComfort

Regular monitoring

99 € /month
First response within 24 to 48 working hours
8 requests3 hours maximum

For an active site that evolves several times during the month.

  • Simple requests
  • Texts, images and links
  • Light technical corrections
  • Small mobile adjustments
  • Tracking the volume used
Choose Comfort
Priority

Reinforced monitoring

199 € /month
First response within 24 working hours
15 requests6 hours maximum

To delegate more regular updates.

  • Simple requests
  • Priority processing
  • Lightweight movable adjustments
  • Improved existing sections
  • Tracking the volume used
Choose Priority
Custom made

Specific need

From €299 /month
Capacity and deadline defined in the contract
Adapted volumeDedicated planning

For a frequent need that exceeds standard packages.

  • Custom scope
  • Adapted capacity
  • Response time defined
  • Planned interventions
  • Personalized monthly monitoring
Request a form
Important: the announced deadline corresponds to the first response, not necessarily the resolution. The time required depends on access, content, third-party services and the complexity of the intervention.
Comparative

All formulas at a glance

Formula Essential Comfort Priority Custom made
Monthly price 59 € 99 € 199 € From €299
Simple requests 3 8 15 According to contract
Maximum time 1 h 3 a.m 6 a.m According to contract
First answer 48 -72 working hours 24 - 48 working hours Within 24 working hours According to contract
Treatment Working days Working days Working days According to contract
Are you hesitating between two formulas?

Describe updates usually made within a month to receive a suitable recommendation.

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Transparent perimeter

Which is a flat rate or separate quote

In the monthly plan

  • Single requests within the chosen double limit
  • Updates to texts already provided
  • Replacing already prepared images
  • Light link or display fixes
  • Small adjustments in existing sections
  • Processing during working days
  • Tracking the monthly volume used

On additional quote

  • New page or complete redesign
  • Tunnel, migration or complete SEO
  • Complex development or long research
  • Urgent intervention not planned
  • Important new feature
  • Paid theme, application or license
  • Third-party domain, media or service
Operation

A clear request, simple follow-up

1

Sending the request

You indicate the page concerned, the desired modification and provide the necessary content.

2

Perimeter check

The request is classified in the package or encrypted separately if it exceeds it.

3

Planning

A first response is provided according to the deadline of the formula during working days.

4

Intervention and monitoring

The correction is made then counted by the number of requests and the monthly time.

Frequently asked questions

Before choosing your web maintenance

When are requests processed?

You can send a message at any time. Requests are studied and processed during working days according to the first response time of your form.

Does the response time match the resolution time?

No. This is the first response time. Resolution depends on complexity, necessary access, content provided and possible third-party services.

What happens if a request exceeds approximately 20 minutes?

It can use more monthly time, be divided into several actions or be the subject of an additional estimate. The solution is specified before the intervention.

Are unused requests postponed?

No. The number of requests and the time available are valid for the month concerned and are not combined with the following month.

What happens when the ceiling is reached?

Additional requests can wait until the following month or be encrypted separately. No non-package intervention is launched without agreement.

Can I request a new page?

Yes, but creating a new page or completely redesigning a page is not a simple request. It is offered with a separate price and deadline.

Are subscriptions and apps included?

No. Shopify, themes, applications, licenses, domain, media and other third-party costs remain separate unless otherwise stated in writing.

How long is the package?

The duration, payment and termination conditions are indicated in the quote or monthly agreement before subscription.

Ready to stop letting small corrections pile up?

Describe your site and your monthly needs to receive a clear recommendation, with the right volume of requests and the right level of response.

Choose my maintenance plan →
Commercial response within 24 working hoursNo-obligation quote
Web maintenanceFrom €59 per month
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12+ ans d’expérience digitale
Sur mesure Un design adapté à votre marque
Sous 24 h Une réponse personnelle ouvrée
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